On this page you can find iCore’s insights and articles organised by their central topic.
You can click on the topics shown below to filter the list to the topics of most interest to you.
- All
- Assessment
- Ecosystems
- IT4TIT
- ITIL 4
- ITSM
- MAD
- ManageEngine
- Modern Service Management
- OpModel
- Operating Model
- SAM
- SIAM
- SLA
- Service Model
- Service Transformation
- Service Value Streams
- Toolset
- XLA
Customer-Centric ITSM: A Strategic Imperative for the Digital Age
Hair Care Product Manufacturer – ITSM ManageEngine Delivery
Operating Model Transformation – Readiness Assessment
Navigating Transformational Success – Mergers, Acquisitions and Divestitures
Software Asset Management Transformation – Planning & Considerations
Flexible IT Operating Models
Making the Business Case: Why Investing in Modern ITSM is Essential
Leading financial institution – The Costs of Not Updating Their Service Management
The Evolution of IT Service Management: A Brief Overview
Case Study, Ingeus Operating Model Transformation (IT4IT)
Case Study, Large Human Resources Provider – Digital Alignment with Production
SLAs & XLAs working together
Creating an IT Service Strategy that works
Designing SIaM models for service excellence
Value Streams in Modern IT Service Management
Modernising Service Management with ITIL 4
Digital SIAM – the key inputs
Modernising your Service Desk, the basics
Exploring Digital Service Management (DSM)
Service Management goals for 2022
