In CIO.com recently I read that the SLA was no longer relevant which I tested with my colleagues here in iCore and they pretty much agreed, but that was an old style SLA where everything is green but it doesn’t feel green. Today the focus…
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Flexible IT Operating Model
Part 1 – Overview Over the last 15 years Steve Ingall, Head of Business Services at iCore Ltd, has been advocating the need for IT Departments to adopt a blended use of the numerous IT good practice frameworks and guidance, including ITIL, COBIT, SFIA, SIAM,…
The 10 commandments to getting DevOps right the first time!
These commandments are a base to get you started, but in true Agile fashion- adapt and learn what works best in your environment as you go. At the end of 2007 Nokia held nearly 49% of the smartphone market; with RIM’s BlackBerry hot on their…
Agile, DevOps and the role of the IT Service Management Broker
Service Transition has become the glue that holds an IT Department together, providing the link between Applications and Operations. However, with the emergence of Cloud computing, Agile delivery techniques and the concept of DevOps, Service Transition is becoming increasingly strained. The role of the IT…
Lean IT 5S's- Are you utilising Lean 5s within your Service Improvement Workshops?
A high-level introduction into Lean 5S and how it can help manage your environment, save you time and make you more efficient. In iCore's experience many organisations forget to consider the work place environment itself as an area for improving effectiveness of IT service delivery. In…
CIO's! Why aren't you seeing your Agile benefits ?
Agile ways of working promise significant benefits to a business, creating a more responsive, efficient and effective organisation, improving business performance and increases customer satisfaction. However, companies that have ‘gone Agile’ often aren’t realising the benefits that they are expecting. This article looks at…
Protecting your business with SACM (pt2)
The benefits of Service Asset and Configuration Management In this series of blog articles on Service Asset and Configuration Management (SACM) we will explore what SACM is, the benefits that its use can bring to an organisation and how it can be implemented. We will…