Insights
Choosing the right ITSM tool
The ITSM tooling market The IT Service Management tooling market has always been a very interesting topic of discussion amongst IT leaders. Which one is the most powerful solution? Which one will suit my budget? Which one will best suit my business? Which one will…
The new IT Service Organisation – what does it need to look like?
Even before COVID-19 reared its head, the need for major IT change and transformation had been coming and was on the cards for most businesses. Digital transformation, Agile working, minimum viable product, continuous integration, and DevOps were, and still are important words in shaping the…
Value your CMDB, it’s your central source of truth
Service Asset and Configuration Management (SACM) is one of the most important, but least understood of the key technology processes. It really should be one of the first processes that is developed and utilised but because of its complexity it is often ignored. SACM is…
