The ITSM tooling market The IT Service Management tooling market has always been a very interesting topic of discussion amongst IT leaders. Which one is the most powerful solution? Which one will suit my budget? Which one will best suit my business? Which one will…
Even before COVID-19 reared its head, the need for major IT change and transformation had been coming and was on the cards for most businesses. Digital transformation, Agile working, minimum viable product, continuous integration, and DevOps were, and still are important words in shaping the…
Service Asset and Configuration Management (SACM) is one of the most important, but least understood of the key technology processes. It really should be one of the first processes that is developed and utilised but because of its complexity it is often ignored. SACM is…
A lot of people still think that ITSM means only ITIL, and in today’s cloud driven world this shouldn’t be the case. DevOps is driving companies to become more agile in a competitive market, but at the same time not removing the activities needed to…
It isn’t a secret that some CIOs and business leaders are worried that they don’t have the skills in their technology organisation to support the business as it moves to a digital future. Speed to market, agility, automation, artificial intelligence, customer focus, technology driven innovation……these…
Modern businesses all strive for the same thing – to be seamless, leading edge organisations that benefit from new technologies and ways of working. To achieve this means to successfully break down barriers preventing people from communicating and information from flowing freely, hierarchies being replaced…