The aim of IT Service Management (ITSM) good practice should be simple. Providing services and products that meet customer needs and enable strategic business goals to be achieved. So why have so many companies got ITSM wrong? This paper explores the expectations of businesses and…
The projected growth for companies outsourcing all or component parts of their IT Service Delivery on a global scale over the next five years is unprecedented. Many have entered into outsourced agreements for the first time recently, while others are just about to take this…
The ITSM tooling market The IT Service Management tooling market has always been a very interesting topic of discussion amongst IT leaders. Which one is the most powerful solution? Which one will suit my budget? Which one will best suit my business? Which one will…