Part 1 – Overview Over the last 15 years Steve Ingall, Head of Business Services at iCore Ltd, has been advocating the need for IT Departments to adopt a blended use of the numerous IT good practice frameworks and guidance, including ITIL, COBIT, SFIA, SIAM,…
These commandments are a base to get you started, but in true Agile fashion- adapt and learn what works best in your environment as you go. At the end of 2007 Nokia held nearly 49% of the smartphone market; with RIM’s BlackBerry hot on their…
Service Transition has become the glue that holds an IT Department together, providing the link between Applications and Operations. However, with the emergence of Cloud computing, Agile delivery techniques and the concept of DevOps, Service Transition is becoming increasingly strained. The role of the IT…
A high-level introduction into Lean 5S and how it can help manage your environment, save you time and make you more efficient. In iCore’s experience many organisations forget to consider the work place environment itself as an area for improving effectiveness of IT service delivery. In…
Agile ways of working promise significant benefits to a business, creating a more responsive, efficient and effective organisation, improving business performance and increases customer satisfaction. However, companies that have ‘gone Agile’ often aren’t realising the benefits that they are expecting. This article looks at…
The benefits of Service Asset and Configuration Management In this series of blog articles on Service Asset and Configuration Management (SACM) we will explore what SACM is, the benefits that its use can bring to an organisation and how it can be implemented. We will…
What Is Service Asset and Configuration Management? In this series of blog articles on Service Asset and Configuration Management (SACM) we will explore what SACM is, the benefits that its use can bring to an organisation and how it can be implemented. We will…