The challenge many are facing Service Integration & Management (SIAM) is being widely talked about by IT Leaders. Why? Because many are tired of watching their strategy and day-to-day delivery of IT services suffer because of supplier contracts and agreements that can't support agile, digital…
The evolution of Service Management In past blog articles we have discussed the relationship between `traditional ITSM`, Agile and DevOps in relation to how these approaches can help us to fully understanding business and customer needs. As organisations are reaching an ever-increasing level of digital…
The aim of Service Management in theory is simple. Providing services and products that meet customer needs and enable strategic business goals to be achieved. So why are so many companies getting this wrong? This short article explores the expectations of businesses and customers in…
There are no two ways about it - Service Management in several organisations needs a necessary face-lift to move with the times and remain relevant. Service Management is seen by many as an inhibitor, or a blocker, and not necessary in today’s Agile, cloud driven,…