Insights

Proactive Service Assurance

Proactive Service Assurance

Hitting all your IT SLAs? Delivering the services your business needs? Do your customers still have cause for complaint? Perhaps it is time to consider Proactive Service Assurance… Across many companies and sectors, from manufacturing to financial, the traditional focus has been on managing the…

IT-As-A-Service

IT-As-A-Service

Almost since the first IT Department was set up, enterprise IT organisations have been organised into functional disciplines; networks, infrastructure, service desk, architecture, business analysis, project management, application development, application support and governance. While this model has traditionally been very effective, in the digital world…