I recently had issues with my television and broadband provider, both services failed at exactly the same time. A quick check on their website showed that there were no known service outages in my area, so I decided to phone them and report the issue.…
Businesses have only recently got to grips with how they have to handle the expectations of the Millennials (or Generation Y) in their workforce, and yet they are now presented with a whole new generation that they need to accommodate, Generation Z.
Imagine the scene, you are running a Major Incident, trying to coordinate teams based locally, working from home and offshore. You are trying to understand what went wrong, but are getting different information from different sources, verbally, and can’t get a clear picture of what…
A recent review by the CBI (published 19th June) reports that we may be in for a Bear-like couple of years as we negotiate and re-align to Brexit and the post European Union reality. Further, the CBI reports UK Business Investment is going to be…
DevOps, Development and Operations working in perfect harmony, or is it? Is there a tendency to focus on development to the detriment of operations, and as a result do we end up putting the cart before the horse?
In this series I intend to assess the challenges that keep CIOs awake at night. So let’s begin with my favourite challenge and one that has been around for a few years now but is still a major issue for most CIOs. Where has all…
Kanban is a recognised process for managing Agile Projects, but have you thought of using the technique for managing Service during an Early Life Support (ELS) period following post go-live for a traditional Waterfall project? How can issues that undoubtedly occur immediately after implementation, be…