Our customer case studies
ITSM
Leading financial institution – The Costs of Not Updating Their Service Management
A leading financial institution with over 20 years in the industry, renowned for its diverse portfolio of financial services, the company prided itself on its reputation and market reach. However, as the world advanced towards a digital era the company entrenched in its traditional ITSM (IT Service Management) processes, failed to evolve in tandem.
IT4TIT
Case Study, Ingeus Operating Model Transformation (IT4IT)
Ingeus were looking for a partner who had extensive knowledge of the IT4IT framework, who had also designed and implemented an IT4IT operating model previously and could provide ready-made, off the shelf collateral that could be refined to meet Ingeus’s requirements to help accelerate their transformation.
Case Study, Large Human Resources Provider – Digital Alignment with Production
Background One of the world’s largest Human Resources providers, whose focus includes provision of temporary staffing, permanent placement, career transition and talent development, developed a wide range of in-house Digital products using a Continuous Integration/Continuous Delivery (CI/CD) approach, supported by
Ecosystems
Designing SIaM models for service excellence
As a key partner for the world’s leading manufacturer of power systems and aircraft engines, we played a pivotal role in a groundbreaking technology modernization program Our commitment to excellence included defining governance policies based on ITIL v3 framework, covering 23 processes, and providing operational management and testing strategies for the entire SIaM Ecosystem to ensure it was fit for purpose.
Case Study, Avon Rubber plc – Service Management Improvement Programme
Background Avon Rubber p.l.c. (Avon) specialises in the engineering and manufacturing of protection equipment for military and first responder personnel. In early 2020, as part of Avon’s growth strategy, Avon acquired 3M’s ballistic-protection business, enabling the company to rapidly expand
Agile Software Development without using Agile
A large UK Government Department is embarking on a programme to accelerate their delivery of new IT solutions utilising agile software engineering methods. During this time iCore were asked to look at some of their existing application support teams and