Your Partner in Service Delivery
Service Management Consultancy
Established in 1997, iCore is the UK’s largest independent IT Service Management Consultancy. We provide pragmatic IT Service Management and IT Governance consultancy aligned with many of the industry IT best practices including ITIL, COBIT, PRINCE2, Lean Six Sigma, SFIA, CMMI and ISO20000.
Our consultants can undertake a full range of service improvement projects, covering Capability Assessments, Service Modelling, Management of Change Programmes, Agile Service Management Models and IT Governance Frameworks so you can cut costs, improve efficiency and achieve predictable service levels.
iCore differentiates itself by its pragmatic and practical approach to Service Management consulting. Working across all business functions, we do not just help you define what good looks like, we help you get there every step of the way.
Each of our consultants has at least 10 years of practical Service Management experience across multiple sectors and will ensure that you follow best practice across each stage of your project, from discovery through to the design and delivery stages.
Our senior management team comprises of some of the leading figures in the UK IT Service Management industry and all iCores management team are involved in and carry out key assignments with our clients.
Our Service Lines include:
- Service Integration and Management
- Service Management in the Cloud
- Managed Service Consulting Support
- Service Governance and Risk Management
- Service Improvement and Operational Effectiveness
- Merger and Restructuring: Management of Change
- Service Transition and Deployment
- CIO Advisory
- Software Asset & Configuration Management
- Business Services Management
- Digital Services
- IT Finance and Cost Efficiency
- Service Performance, Capacity & Availability Management
- Mobile Services