The ITSM tooling market The IT Service Management tooling market has always been a very interesting topic of discussion amongst IT leaders. Which one is the most powerful solution? Which one will suit my budget? Which one will best suit…
The new IT Service Organisation – what does it need to look like?
Even before COVID-19 reared its head, the need for major IT change and transformation had been coming and was on the cards for most businesses. Digital transformation, Agile working, minimum viable product, continuous integration, and DevOps were, and still are…
Value your CMDB, it’s your central source of truth
Service Asset and Configuration Management (SACM) is one of the most important, but least understood of the key technology processes. It really should be one of the first processes that is developed and…
ITSM & DevOps – driving the future
A lot of people still think that ITSM means only ITIL, and in today’s cloud driven world this shouldn’t be the case. DevOps is driving companies to become more agile in a competitive market, but at the same time not…
The technology skills shortage – where do you need to look?
It isn’t a secret that some CIOs and business leaders are worried that they don’t have the skills in their technology organisation to support the business as it moves to a digital future. Speed to market, agility, automation, artificial intelligence,…
Working seamlessly, but within a hierarchy?
Modern businesses all strive for the same thing – to be seamless, leading edge organisations that benefit from new technologies and ways of working. To achieve this means to successfully break down barriers preventing people from communicating and information from…
It’s not in the contract, or is it?
Outsourcer: `what you’re asking for isn’t in the contract` Customer: ‘are you sure, I think it is? ` Outsourcer: `I’m sure`………………. In the world of managing IT outsourced agreements, this is usually where the conversation ends. The customer queries something…