Flexible IT Operating Models

Why is a Flexible IT Operating Model needed?

Historically IT operating models have seen incremental change through infrequent periodic change programmes to a Target Operating Model (TOM). The speed and scale of change and business demands facing IT leadership means the IT organisation now needs to continually innovate and respond through its IT Operating Model to answer the business demands being made of it.

traditional vs digitial services

Leading financial institution – The Costs of Not Updating Their Service Management

A leading financial institution with over 20 years in the industry, renowned for its diverse portfolio of financial services, the company prided itself on its reputation and market reach. However, as the world advanced towards a digital era the company entrenched in its traditional ITSM (IT Service Management) processes, failed to evolve in tandem.

Case Study, Large Human Resources Provider – Digital Alignment with Production

Background One of the world’s largest Human Resources providers, whose focus includes provision of temporary staffing, permanent placement, career transition and talent development, developed a wide range of in-house Digital products using a Continuous Integration/Continuous Delivery (CI/CD) approach, supported by…