ITSM & DevOps – driving the future

ITSM & DevOps – driving the future

A lot of people still think that ITSM means only ITIL, and in today’s cloud driven world this shouldn’t be the case. DevOps is driving companies to become more agile in a competitive market, but at the same time not removing the activities needed to design, plan, and deliver technology services to the customer.

Continuous Deployment – deployments shouldn’t be an unusual thing and be subjected to overly rigorous Change Management and Service Transition processes. In the DevOps world, deployments can be made many times a day

Alignment – by aligning technology teams with product teams, communication is free flowing and eliminates `Chinese whispers` and confusion

With IT operations and development needing to work side-by-side, DevOps is changing the way people see Service Management and helping to drive business forward. Here are a few examples -

– Resolving incidents – getting rid of the red-tape and queuing, by dealing with incidents in the here-and-now can greatly reduce resolution time

– Continuous Deployment – deployments shouldn’t be an unusual thing and be subjected to overly rigorous Change Management and Service Transition processes. In the DevOps world, deployments can be made many times a day

– Alignment – by aligning technology teams with product teams, communication is free flowing and eliminates `Chinese whispers` and confusion

Tip – if you are looking to adopt a DevOps model, we recommend not driving it as solely a development activity. Better still, involving all technology teams and the wider business from the start will help you drive real value from Service Management and maximise the opportunities that DevOps can bring.

For more information about iCore and how we can ensure your goals are achieved, please email info@icore-ltd.com or call 020 7868 2405.