Category: Whitepapers
Service Transition - Living on the Edge (New White Paper)
New White Paper Service Transition: Living on the Edge For the vast majority of businesses, Information Technology is part of a complex set of interdependent elements that contribute to serving its customers. While purely looking at what the technology may provide as a simple point…
Service Management in the Cloud White Paper
Service Management in the Cloud The drivers for transitioning to the Cloud range from cost reduction to risk mitigation and increased business agility. Whilst these key benefits can undoubtedly be realised, they do not come automatically as ‘part of the service’ – sound service management…
Business Guide to Service Transition
Business Guide To Service Transition Service Transition is one of the most important phases of a service delivery cycle, helping to plan and manage the change of state of a service during its lifecycle, and the associated risk for new, changed and retired services, protecting…
Business Guide to Agile
Business Guide To Agile For organisations to flourish in today’s customer-centric marketplace, where advances in technology are disrupting traditional business practices, a consideration of Agile techniques is essential. This business guide addresses how Agile can help accelerate the successful digital transformation of your business. DOWNLOAD…
Business Guide to the Cloud
Business Guide to the Cloud The agility and productivity that the Cloud provides, enables businesses to respond quicker to new opportunities and be disruptive to traditional markets. This business guide looks at the Cloud, how it works, why you need it and how to go…
Combining Agile Development and ITSM in a DevOps World
Combining Agile Development and ITSM in a DevOps World This paper examines the relationship between agile development, agile service management and DevOps. It explains why in today’s fast-moving world end-to-end agility is essential for an organisation wishing to respond rapidly to changes in customer demands,…