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Category: Whitepapers

Trials and Tribulations of Service Desk Outsourcing
Whitepapers

Trials and Tribulations of Service Desk Outsourcing

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11.01.2021 by iCore
Service Management, Smart Automation & A.I. - enhancing the user experience
Whitepapers

Service Management, Smart Automation & A.I. - enhancing the user experience

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22.09.2020 by iCore
DevOps, it’s all about the People
Whitepapers

DevOps, it’s all about the People

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21.08.2020 by iCore
Covid-19 – forcing a new Service Management normal
Whitepapers

Covid-19 – forcing a new Service Management normal

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19.08.2020 by iCore
How can organisations find the right balance between legacy and modern technologies and delivery approaches?
Whitepapers

How can organisations find the right balance between legacy and modern technologies and delivery approaches?

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17.04.2020 by iCore
Service Transition - Living on the Edge (New White Paper)
Whitepapers

Service Transition - Living on the Edge (New White Paper)

New White Paper Service Transition: Living on the Edge For the vast majority of businesses, Information Technology is part of a complex set of interdependent elements that contribute to serving its customers. While purely looking at what the technology may provide as a simple point…

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15.09.2017 by iCore
Service Management in the Cloud White Paper
Whitepapers

Service Management in the Cloud White Paper

Service Management in the Cloud The drivers for transitioning to the Cloud range from cost reduction to risk mitigation and increased business agility. Whilst these key benefits can undoubtedly be realised, they do not come automatically as ‘part of the service’ – sound service management…

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16.08.2017 by iCore

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When IT Service Management delivers results.

When IT Service Management delivers results.

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Outsourcing, getting the basics right

Outsourcing, getting the basics right

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