Building on the webinar we delivered recently on the same topic; this discussion paper introduces Service Value Streams and their importance in modern Service Management strategies.
Modern Service Desks operate in a fast paced and ever-changing world, otherwise known as a digital environment, supported by modern best practices such as Agile working, Lean and DevOps. In this world, the term `IT and the business` does not exist, as IT and the wider business are now fully intertwined.
Service Integration and Management (SIaM) has emerged as a discipline in IT Service Management. There are however a number of challenges to implementing SIaM which this paper will highlight.
With an ever-changing business landscape, and most companies now embracing at least some key elements of agile working, this is having an impact on not only the day-to-day relationships with their key IT service providers, but their overall strategy for Service Management going forward.
Introduction The process of outsourcing an organisation’s service desk has always been an eventful and eye-opening experience for those going through it for the first time. The outcome is one of two extremes on many occasions, with organisations either entering…
AI and Smart Automation is not about having the greatest capabilities at your fingertips, it’s about how IT Service Management and User Experience is enhanced.