This white paper looks at recent developments in both the IT Service Management and evolving Business Service Management world.
Category: Whitepapers
Service Management in the Cloud White Paper
This white paper provides a synopsis of the impact of the Cloud, and associated new agile ways of working, on established service management processes.
Business Guide to Service Transition
Service Transition is one of the most important phases of a service delivery cycle, helping to plan and manage the change of state of a service during its lifecycle. This business guide looks at what Service Transition is, how it works, why you need it.
How Agile, DevOps and the Cloud impact Service Management
This paper provides a synopsis of the impact of Agile, DevOps, the Cloud, new ways of working and new technology on established Service Management processes. It shows what to look out for as your organisation reacts and changes. It also explains how best to accommodate…
Business Guide to Agile IT Service Delivery
For organisations to flourish in today’s customer-centric marketplace, where advances in technology are disrupting traditional business practices, a consideration of Agile techniques is essential. This business guide looks at what Agile is, how it works, why you need it and how to go about implementing…
Business Guide to the Cloud
This business guide looks at the Cloud, how it works, why you need it and how to go about implementing it.
Combining Agile Development and ITSM in a DevOps World
This paper examines the relationship between agile development, agile service management and DevOps. It explains why in today’s fast-moving world end-to-end agility is essential for an organisation wishing to respond rapidly to changes in customer demands, market conditions and competitive pressures.