Category: Whitepapers
Service Transition - Living on the Edge (New White Paper)
New White Paper Service Transition: Living on the Edge For the vast majority of businesses, Information Technology is part of a complex set of interdependent elements that contribute to serving its customers. While purely looking at what the technology may provide as a simple point…
Service Management in the Cloud White Paper
Service Management in the Cloud The drivers for transitioning to the Cloud range from cost reduction to risk mitigation and increased business agility. Whilst these key benefits can undoubtedly be realised, they do not come automatically as ‘part of the service’ – sound service management…