This paper provides a synopsis of the impact of Agile, DevOps, the Cloud, new ways of working and new technology on established Service Management processes. It shows what to look out for as your organisation reacts and changes. It also explains how best to accommodate…
For organisations to flourish in today’s customer-centric marketplace, where advances in technology are disrupting traditional business practices, a consideration of Agile techniques is essential. This business guide looks at what Agile is, how it works, why you need it and how to go about implementing…
This paper examines the relationship between agile development, agile service management and DevOps. It explains why in today’s fast-moving world end-to-end agility is essential for an organisation wishing to respond rapidly to changes in customer demands, market conditions and competitive pressures.
This whitepaper is a consolidation of the observations at many organisations made over a period of time and the principles to be applied in order to address some of the fundamental issues of Service Transition in a Global SIAM environment.
This paper explores the journey that many organisations are undertaking to meet the growing business demand for faster times to market and greater levels of incremental change to live services.
Many organisations have deployed or are in the process of deploying solutions to the Cloud. If managed correctly the Cloud can offer significant business benefits. Click ‘Read More’ to find out how.