Covid-19 – forcing a new Service Management normal
How can organisations find the right balance between legacy and modern technologies and delivery approaches?
Service Transition – Living on the Edge
This paper has been produced by Peter Suba and Steve Ingall (iCore Service Management
consultants) and is based upon considerable research done by iCore on recent developments in
both the IT Service Management world and the evolving Business Service Management world.
consultants) and is based upon considerable research done by iCore on recent developments in
both the IT Service Management world and the evolving Business Service Management world.
Combining Agile Development and ITSM in a DevOps World
This paper examines the relationship between agile development, agile service management and DevOps. It explains why in today’s fast-moving world end-to-end agility is essential for an organisation wishing to respond rapidly to changes in customer demands, market conditions and competitive pressures.
Challenges of Service Transition in a Global Multi-Vendor SIAM Environment
This whitepaper is a consolidation of the observations at many organisations made over a period of time and the principles to be applied in order to address some of the fundamental issues of Service Transition in a Global SIAM environment.
IT Delivery and the Agile Frustration
This paper explores the journey that many organisations are undertaking to meet the growing business demand for faster times to market and greater levels of incremental change to live services.