Category: Whitepapers (page 2)
Trials and Tribulations of Service Desk Outsourcing
Introduction The process of outsourcing an organisation’s service desk has always been an eventful and eye-opening experience for those going through it for the first time. The outcome is one of two extremes on many occasions, with organisations either entering…
Service Management, Smart Automation & AI
AI and Smart Automation is not about having the greatest capabilities at your fingertips, it’s about how IT Service Management and User Experience is enhanced.
DevOps, it’s all about the People
Covid-19 – forcing a new Service Management normal
How can organisations find the right balance between legacy and modern technologies and delivery approaches?
Service Transition – Living on the Edge
This paper has been produced by Peter Suba and Steve Ingall (iCore Service Management
consultants) and is based upon considerable research done by iCore on recent developments in
both the IT Service Management world and the evolving Business Service Management world.
consultants) and is based upon considerable research done by iCore on recent developments in
both the IT Service Management world and the evolving Business Service Management world.