Building on our recent paper and conversations we have had with IT leaders across different industries, this article discusses a common priority for many IT Leaders in 2025, customer-centric ITSM.
Customer-Centric ITSM is becoming an increasingly vital approach for modern organisations in their quest to deliver IT services efficiently and in line with business requirements. We will explore how reorienting IT service delivery around customer can provide significant business benefits, discuss implementation strategies and outline some key considerations for executive teams.