Service Management insights from iCore
Flexible IT Operating Models
Historically IT operating models have seen incremental change through infrequent periodic change programmes to a Target Operating Model (TOM). The speed and scale of change and business demands facing IT leadership means the IT organisation now needs to continually innovate and respond through its IT Operating Model to answer the business demands being made of it.
Making the Business Case: Why Investing in Modern ITSM is Essential
In the digital age, businesses are continually evolving, reshaping strategies, and adopting new technologies to stay competitive. As organisations dive deep into this digital transformation, the role of IT Service Management (ITSM) becomes paramount.
The Evolution of IT Service Management: A Brief Overview
The digital age has seen a radical transformation in how businesses operate. Central to this transformation has been the rise and evolution of IT Service Management (ITSM). But how has ITSM changed over the years, and why should businesses care?
SLAs & XLAs working together
The Challenge CIOs and IT Service Management Leaders face the on-going challenge of how best to measure service performance and customer satisfaction. Service Level Agreements (SLAs) are in place to
Creating an IT Service Strategy that works
IT Service Management good practice means different things to different organisations and is a focus area for CIOs currently as they seek to align IT Service Delivery with constantly changing
Modernising Service Management with ITIL 4
The current situation Many of you who read this will be facing a similar challenge. That challenge is how to modernise your approach to Service Management best practice, in the