Service Management insights from iCore
Digital SIAM – the key inputs
The challenge many are facing Service Integration & Management (SIAM) is being widely talked about by IT Leaders. Why? Because many are tired of watching their strategy and day-to-day delivery
Exploring Digital Service Management (DSM)
The evolution of Service Management In past blog articles we have discussed the relationship between `traditional ITSM`, Agile and DevOps in relation to how these approaches can help us to
Service Management goals for 2022
The aim of Service Management in theory is simple. Providing services and products that meet customer needs and enable strategic business goals to be achieved. So why are so many
Keeping Service Management relevant
There are no two ways about it – Service Management in several organisations needs a necessary face-lift to move with the times and remain relevant. Service Management is seen by
Outsourcing & Clock Starts: is your SLA being cheated?
As outsourcing best practices and challenges will be the theme for our upcoming blog posts, this week we focus on a challenge that many of you will have faced or
Outsourcing – Managing the Transition of Service
Outsourcing, as we have talked about in some of our previous blog posts is experiencing significant growth on a global scale and this trend is showing no signs of slowing