At iCore we focus our delivery on strong service management disciplines, covering all aspects of your IT service delivery including people, process, technology, security, and suppliers. Whilst basing our consultancy on proven frameworks, methods and standards we pride ourselves on taking a pragmatic approach to the application of these, aiming to get the right balance and do the right things to drive service improvement and commercial advantage into your IT service delivery.
Our services are designed to help you achieve some of the increasing challenges that face modern IT service organisations both internally and externally; from getting the right operating model for your team, getting the right balance in your sourcing model, effectively transitioning new or changed services into production, operationalising effective processes across the whole ecosystem, to filling key roles on an interim management basis. At all times we make sure we understand your problem before giving you a solution, but we are confident we will be able to help you resolve the problem.
Our consultants are passionate and focused on customer excellence, IT service delivery and user satisfaction, ensuring they lead by example. Below are some of the services we have delivered for our customers.