Our Approach

Our Approach

Our Approach

iCore differentiates itself by its pragmatic and practical approach to Service Management consulting. Working across all business functions, we do not just help you define what good looks like, we help you get there every step of the way.

Each of our consultants has at least 10 years of practical Service Management experience across multiple sectors and will ensure that you follow best practice across each stage of your project, from discovery through to the design and delivery stages.

How will iCore work with you?

iCore helps its clients at various stages of their journey, from concept through to designing the right organisation, processes, tools and data flows, and finally ensuring that the appropriate plans and capabilities are in place to successfully implement your transition plans. iCore’s approach will help you in one or more of the following stages:


  • Focusing on your desired business outcomes, we analyse the state of your current operations and build a case for change


  • Helping you to design your target operating model to ensure your goals are realised and build the transition plans to ensure a smooth operation



  • Implementing your new service delivery model at minimum risk and ensure that the right processes are in place for continual improvement

Having worked in multiple sectors in leading UK organisations since 1997, iCore can draw on a wealth of practical experience to ensure that there are no delays in finding the right solutions for your business and that you avoid common pitfalls.

To find out more about how iCore can help improve the performance of your business call 0207 868 2405