Our Approach

Our Approach

Our Approach

iCore has throughout its existence aimed to be ahead of our customer’s needs by tracking industry trends and identifying what challenges and opportunities this will bring to IT Service Delivery organisations.  We have never seen any individual framework or methodology as the answer and have always taken a blended approach to ensure that we deliver a practical approach that helps our customers to adapt their offerings.

This ‘tracking’ has included technical trends (e.g. SaaS, PaaS, IaaS, VR, AI, IoT, Robotics); operational guidance trends (e.g. ITIL, COBIT, Agile, SFIA, Lean, Six Sigma, ISO27002); regulatory trends (e.g. SOX, GDPR, DPA); and operational management trends (Sourcing Models; SIAM; Enterprise Architecture).

How will iCore work with you?

iCore helps its clients at various stages of their journey, from concept through to designing the right organisation, processes, tools and data flows, and finally ensuring that the appropriate plans and capabilities are in place to successfully implement your transition plans. iCore's approach will help you in one or more of the following stages:


  • Focusing on your desired business outcomes, we analyse the state of your current operations and build a case for change


  • Helping you to design your target operating model to ensure your goals are realised and build the transition plans to ensure a smooth operation



  • Implementing your new service delivery model at minimum risk and ensure that the right processes are in place for continual improvement

Having worked in multiple sectors in leading UK organisations since 1997, iCore can draw on a wealth of practical experience to ensure that there are no delays in finding the right solutions for your business and that you avoid common pitfalls.

To find out more about how iCore can help improve the performance of your business call 0207 868 2405