Operating Model

Operating Model

What is it?

An IT Operating Model translates strategic intent into operational capabilities, serving as the foundation for execution and providing a clear guide for the enterprise leadership team, line managers and operational teams. A well-defined and articulated IT Operating Model is the bridge between IT strategy and day-to-day IT operations, guiding teams, providing context, and enabling behaviours that will realise the strategy and vision. IT Operating Models need to evolve along with the business model and strategy to guide how people produce the right results. The IT Operating Model serves as a blueprint for how resources are organised to get critical work done.

 

Why is it important?

IT Operating Models aren’t just reserved for large companies. Regardless of size, all companies should have an operating model of some kind.

A well-articulated Operating Model also creates a baseline to improve upon whereby leaders understand clearly what is done today and therefore have a starting point to improve upon tomorrow.

A clear IT Operating Model provides a framework by which to continually map and manage stakeholders.

IT Organisations without an Operating Model of any shape at all run the risk that strategy won’t be realised, processes will not be optimised, and IT staff won’t be aligned to a common view of how the IT organisation should work to deliver business value.

The lack of a common IT Operating Model can cause a split between traditional IT teams and those digital teams using agile techniques, creating confusion among business stakeholders and putting pressure on overall system stability, scalability and resilience.

Without an IT Operating Model, the culture within the IT organisation can become divided and toxic as employees identify with either old or new ways of working

 

How can iCore help?

iCore are able to provide a tailored approach utilising our ‘best of breed’ tools, to enable your organisation to gain maximum value from your IT Operating Model.

The experience and knowledge of our iCore consultants, combined with industry best practices, can help in the definition and effective implementation of your IT Operating Model

iCore can support your IT Operating Model through the definition of the appropriate operational processes.



To find out more about how iCore can help you on your Agile journey speak to an adviser on 0207 868 2405


Vendor Management is the key to successful outsourcing

Managing complex outsourced agreements to deliver the required outcomes isn’t anything new but continues to be a major challenge for IT leaders everywhere. You’ve outsourced some of your IT to a third party with the expectation of making cost savings and taking advantage of their expertise to improve the service being provided to your business.
Read more

The Rise of the Robots

During a recent visit to a customer’s offices, I noticed what looked like a moving bollard and it reminded me of the moving litter bins at theme parks, so I approached it to see what it was. I discovered it was a security robot that patrols the car park and raises alarms if it detects
Read more

The Reality of SIAM (Part 2)

Continuation Steve Ingall, Head of Business Service for iCore Ltd, produced Part 1 of this blog. Part 2 looks into SIAM further. Steve, has been working with many organisations on their Service Integration and Management (SIAM) strategy; the approach to deliver this; and the implementation of the agreed model.  Steve says “Recently I have seen
Read more

The Reality of SIAM (Part 1)

Introduction For many years Steve Ingall, Head of Business Services at iCore Ltd, has been working with organisations on their Service Integration and Management (SIAM) strategy; the approach to deliver this; and the implementation of the agreed model.  Steve says “Recently I have seen a surge in an attempt to ‘professionalise SIAM’ through various means,
Read more