iCore Ltd

Keeping businesses moving …

IT Service Management Consultant (Associate)

IT Service Delivery Consultant (Associate)

At iCore we have a passion and commitment to improve our customers’ IT service delivery and we aim to provide high quality and pragmatic service management consultancy that delivers business benefits. Due to high demand for our services, we are looking for associate consultants with extensive industry experience, confidence and gravitas to help fulfil our customer obligations over the coming months.


  • Consultancy and service transformation experience in different environments, providing leadership and guidance
  • Extensive practical experience of operating across the Service Management Lifecycle
  • Track record of delivering successful Service Management engagements and projects
  • Experience of process implementation and improvement
  • Experience of IT project management
  •  Ability to manage stakeholders at all levels, gather requirements and articulate these to all parties
  •  Ability to professionally present to both large and small audiences
  •  Ability to professionally present to both large and small audiences
  •  Ability to produce written material (reports, case studies, etc.) to a high standard
  •  Familiar with the implications of organisational change and methods of enabling successful change
  •  Diverse IT background with significant experience in large scale blue-chip corporations
  •  Ability to adapt experience to accommodate diverse scenarios sometimes outside your natural comfort zone


  •  Experience of, or exposure to, Agile Project Management, Agile Development, Digital and Cloud implementations and management plus DevOps ways of working
  • ITIL Manager’s Certificate (Version 2) or ITIL Expert Certificate (Version 3)
  •  Experience in undertaking ITIL Maturity Assessments (or other equivalent)
  •  Experience in multiple industries
  •  Consultancy experience
  •  Project Management certification
  •  ISO certification
  •  Experience and/or accreditation of COBIT / SFIA / Six Sigma / Lean / IT4IT
  • As well as a flexible, positive and ‘can-do’ attitude you will need to be willing to travel throughout the UK and work in any industry sector according to our clients’ needs.

We offer competitive rates and the chance to work on interesting and challenging customer engagements.

About the Company

iCore has a family ethos. Our consultants support each other and exchange expertise. We will help you grow into a multifaceted professional consultant, able to operate in traditional, new and changing Service Delivery environments.

iCore has ambitious plans to expand the company and we are looking for Consultants that can be part of this new and exciting journey.

If you believe you possess the necessary skills and experience to fill this role, please send your CV and covering letter to recruitment@icore-ltd.com