A lot of people still think that ITSM means only ITIL, and in today’s cloud driven world this shouldn’t be the case. DevOps is driving companies to become more agile in a competitive market, but at the same time not removing the activities needed to…
Modern businesses all strive for the same thing – to be seamless, leading edge organisations that benefit from new technologies and ways of working. To achieve this means to successfully break down barriers preventing people from communicating and information from flowing freely, hierarchies being replaced…
Outsourcer: `what you’re asking for isn’t in the contract` Customer: ‘are you sure, I think it is? ` Outsourcer: `I’m sure`………………. In the world of managing IT outsourced agreements, this is usually where the conversation ends. The customer queries something and the outsourcer comes back…
We work with several IT leaders, helping them to address challenges in delivering a successful technology strategy and ensuring services are valued. Some of the challenges we’ve helped to address for our clients recently, include: Agile transformation gone awry; poor customer perception of IT and…
With business goals and expectations changing at the drop of a hat, it’s extremely difficult for CIOs to know how many people they need, when they need more or fewer people, and in what roles. Some businesses are reducing costs, with the CIO having to…
CIOs are feeling the pressure of the ‘digital era’ and the expectations it brings. In this new era, IT is squarely at the heart of business growth, and poor IT performance equals poor business performance. There’s no two ways about it. So, what should CIOs…
It used to be the case that IT was a dark art. The `IT Department` operated separately to other departments and only the IT guys understood technology. They provided the tools to help the business operate, but how they worked was a mystery, and if anything…