Category: Insights (page 2)

The evolution of Service Management In past blog articles we have discussed the relationship between `traditional ITSM`, Agile and DevOps in relation to how these approaches can help us to fully understanding business and customer needs. As organisations are reaching…

The aim of Service Management in theory is simple. Providing services and products that meet customer needs and enable strategic business goals to be achieved. So why are so many companies getting this wrong? This short article explores the expectations…

There are no two ways about it – Service Management in several organisations needs a necessary face-lift to move with the times and remain relevant. Service Management is seen by many as an inhibitor, or a blocker, and not necessary…

As outsourcing best practices and challenges will be the theme for our upcoming blog posts, this week we focus on a challenge that many of you will have faced or could currently be experiencing – clock starts. You may be…

Outsourcing, as we have talked about in some of our previous blog posts is experiencing significant growth on a global scale and this trend is showing no signs of slowing down. Numerous companies have recently entered or are about to…

It has never been more important for `IT departments` to have a close working relationship with the wider business, so that everything they do is supportive of achieving key goals and outcomes. So, let us ask you this – do…

The aim of IT Service Management (ITSM) good practice should be simple. Providing services and products that meet customer needs and enable strategic business goals to be achieved. So why have so many companies got ITSM wrong? This paper explores…