Case Study - iCore Ltd

Hair Care Product Manufacturer – ITSM ManageEngine Delivery

A UK based manufacturer of hair care products was undergoing improvements to its Service Delivery function, with the initial goal of embedding core IT Service Management (ITSM) processes and ways of working into everyday operations and bringing together various operating models globally into a single run coherent Organisation.

Leading financial institution – The Costs of Not Updating Their Service Management

A leading financial institution with over 20 years in the industry, renowned for its diverse portfolio of financial services, the company prided itself on its reputation and market reach. However, as the world advanced towards a digital era the company entrenched in its traditional ITSM (IT Service Management) processes, failed to evolve in tandem.

Case Study, Ingeus Operating Model Transformation (IT4IT)

Ingeus were looking for a partner who had extensive knowledge of the IT4IT framework, who had also designed and implemented an IT4IT operating model previously and could provide ready-made, off the shelf collateral that could be refined to meet Ingeus’s requirements to help accelerate their transformation.

Case Study, Large Human Resources Provider – Digital Alignment with Production

Background One of the world’s largest Human Resources providers, whose focus includes provision of temporary staffing, permanent placement, career transition and talent development, developed a wide range of in-house Digital products using a Continuous Integration/Continuous Delivery (CI/CD) approach, supported by…

Designing SIaM models for service excellence

As a key partner for the world’s leading manufacturer of power systems and aircraft engines, we played a pivotal role in a groundbreaking technology modernization program Our commitment to excellence included defining governance policies based on ITIL v3 framework, covering 23 processes, and providing operational management and testing strategies for the entire SIaM Ecosystem to ensure it was fit for purpose.

A group of people discussing actions around a table

Case Study, Avon Protection PLC – Service Management Improvement Programme

Avon Protection PLC recognised that support was needed to ensure an effective and achievable strategy was set, and that key processes and other supporting capabilities could be established to underpin the desired IT Service Management model the CIO wanted to move towards.

Agile Software Development without using Agile

A large UK Government Department is embarking on a programme to accelerate their delivery of new IT solutions utilising agile software engineering methods. During this time iCore were asked to look at some of their existing application support teams and…

Assessment & Planning

Build, Design & Embed

Governance & Improvement

Coaching & Operational

Category: Case Study

Hair Care Product Manufacturer – ITSM ManageEngine Delivery

Leading financial institution – The Costs of Not Updating Their Service Management

Case Study, Ingeus Operating Model Transformation (IT4IT)

Case Study, Large Human Resources Provider – Digital Alignment with Production

Designing SIaM models for service excellence

Case Study, Avon Protection PLC – Service Management Improvement Programme

Agile Software Development without using Agile