iCore Ltd

Keeping businesses moving …

traditional vs digitial services

Leading financial institution – The Costs of Not Updating Their Service Management

A leading financial institution with over 20 years in the industry, renowned for its diverse portfolio of financial services, the company prided itself on its reputation and market reach. However, as the world advanced towards a digital era the company entrenched in its traditional ITSM (IT Service Management) processes, failed to evolve in tandem.

Case Study, Large Human Resources Provider – Digital Alignment with Production

Background One of the world’s largest Human Resources providers, whose focus includes provision of temporary staffing, permanent placement, career transition and talent development, developed a wide range of in-house Digital products using a Continuous Integration/Continuous Delivery (CI/CD) approach, supported by…

Designing SIaM models for service excellence

As a key partner for the world’s leading manufacturer of power systems and aircraft engines, we played a pivotal role in a groundbreaking technology modernization program Our commitment to excellence included defining governance policies based on ITIL v3 framework, covering 23 processes, and providing operational management and testing strategies for the entire SIaM Ecosystem to ensure it was fit for purpose.