Gartner will shortly produce another Magic Quadrant (GMQ) for ITSM Tooling and it will not be rocket science. By far and away Servicenow.com leads the way with BMC just behind them and the rest following thereafter. There are apparently over 400 products covering the different…
It’s now evident that as digitalisation matures and takes hold, it must be seen as an enterprise and not a technical initiative, aimed at modernising how your company designs, builds, delivers, and supports its products and services. It is now no longer a nice to…
Continuation Steve Ingall, Head of Business Service for iCore Ltd, produced Part 1 of this blog. Part 2 looks into SIAM further. Steve, has been working with many organisations on their Service Integration and Management (SIAM) strategy; the approach to deliver this; and the implementation…
Introduction For many years Steve Ingall, Head of Business Services at iCore Ltd, has been working with organisations on their Service Integration and Management (SIAM) strategy; the approach to deliver this; and the implementation of the agreed model. Steve says “Recently I have seen a…
In CIO.com recently I read that the SLA was no longer relevant which I tested with my colleagues here in iCore and they pretty much agreed, but that was an old style SLA where everything is green but it doesn’t feel green. Today the focus…
Part 1 – Overview Over the last 15 years Steve Ingall, Head of Business Services at iCore Ltd, has been advocating the need for IT Departments to adopt a blended use of the numerous IT good practice frameworks and guidance, including ITIL, COBIT, SFIA, SIAM,…
These commandments are a base to get you started, but in true Agile fashion- adapt and learn what works best in your environment as you go. At the end of 2007 Nokia held nearly 49% of the smartphone market; with RIM’s BlackBerry hot on their…