In CIO.com recently I read that the SLA was no longer relevant which I tested with my colleagues here in iCore and they pretty much agreed, but that was an old style SLA where everything is green but it doesn’t feel green. Today the focus…
Author: Steve Ingall
Steve is iCore’s Head of Business Services. He has been working in IT Service Delivery for over 35 years and has been directly involved in IT Service Management and IT Governance for 25 years, most recently as the Service Improvement Lead for a Central Government Department.
Flexible IT Operating Model
Part 1 – Overview Over the last 15 years Steve Ingall, Head of Business Services at iCore Ltd, has been advocating the need for IT Departments to adopt a blended use of the numerous IT good practice frameworks and guidance, including ITIL, COBIT, SFIA, SIAM,…
The 10 commandments to getting DevOps right the first time!
These commandments are a base to get you started, but in true Agile fashion- adapt and learn what works best in your environment as you go. At the end of 2007 Nokia held nearly 49% of the smartphone market; with RIM’s BlackBerry hot on their…
Agile, DevOps and the role of the IT Service Management Broker
Service Transition has become the glue that holds an IT Department together, providing the link between Applications and Operations. However, with the emergence of Cloud computing, Agile delivery techniques and the concept of DevOps, Service Transition is becoming increasingly strained. The role of the IT…
Top 5 Reasons for Agile Implementation Failures
In this blog Steve Ingall, Head of Business Services at iCore Ltd shares some of his observations of what has not gone as well as expected in programmes introducing Agile. 5 Main Failings There are different approaches to introducing and embedding agile ways of working. …