During a recent visit to a customer’s offices, I noticed what looked like a moving bollard and it reminded me of the moving litter bins at theme parks, so I approached it to see what it was. I discovered it was a security robot that…
Author: Steve Ingall
Steve is iCore’s Head of Business Services. He has been working in IT Service Delivery for over 35 years and has been directly involved in IT Service Management and IT Governance for 25 years, most recently as the Service Improvement Lead for a Central Government Department.
ITSM Tools – What do Gartner know?
Gartner will shortly produce another Magic Quadrant (GMQ) for ITSM Tooling and it will not be rocket science. By far and away Servicenow.com leads the way with BMC just behind them and the rest following thereafter. There are apparently over 400 products covering the different…
DIGITAL meets SIAM
It’s now evident that as digitalisation matures and takes hold, it must be seen as an enterprise and not a technical initiative, aimed at modernising how your company designs, builds, delivers, and supports its products and services. It is now no longer a nice to…
The Reality of SIAM (Part 2)
Continuation Steve Ingall, former Head of Business Service for iCore Ltd, produced Part 1 of this blog. Part 2 looks into SIAM further. Steve, has been working with many organisations on their Service Integration and Management (SIAM) strategy; the approach to deliver this; and the…
The Reality of SIAM (Part 1)
Introduction For many years Steve Ingall, former Head of Business Services at iCore Ltd, has been working with organisations on their Service Integration and Management (SIAM) strategy; the approach to deliver this; and the implementation of the agreed model. Steve says “Recently I have seen…
The SLA Is Dead
In CIO.com recently I read that the SLA was no longer relevant which I tested with my colleagues here in iCore and they pretty much agreed, but that was an old style SLA where everything is green but it doesn’t feel green. Today the focus…
Flexible IT Operating Model
Part 1 – Overview Over the last 15 years Steve Ingall, former Head of Business Services at iCore Ltd, has been advocating the need for IT Departments to adopt a blended use of the numerous IT good practice frameworks and guidance, including ITIL, COBIT, SFIA,…