Change is part of everyday life for IT, to ensure we continue to adapt and grow; we need to look at how we accommodate new technologies. With organisations utilising the media-rich functionality that the latest digital services offers, let’s look at the issues a…
Delivering IT services and achieving consistency when doing so, is more than just ensuring that the IT environments the services run on are robust, resilient and have the required flexibility to ensure peaks of capacity and availability are catered for on a 24x7x365 basis.…
In an ideal world, businesses would prefer not to have to hire expensive Consultancies to augment their internal teams. However, on occasion, bringing in outside help is definitely the right thing to do. Creating and implementing new services and processes or entire teams and…
Service Transition has been a recognised phrase since it was coined by ITIL v3 way back in 2007 (and then further tweaked in 2011). Steve Ingall is iCore's Head of Business Services and he recalls being involved in the review of the Service Transition…