The benefits of Service Asset and Configuration Management In this series of blog articles on Service Asset and Configuration Management (SACM) we will explore what SACM is, the benefits that its use can bring to an organisation and how it can be implemented. We will…
What Is Service Asset and Configuration Management? In this series of blog articles on Service Asset and Configuration Management (SACM) we will explore what SACM is, the benefits that its use can bring to an organisation and how it can be implemented. We will…
Testing is a vital part of the end to end release cycle as it acts to assure the quality of the change that will be made to the production environment, yet is very much dependent of the quality of the environments that it uses. Environment…
Hitting all your IT SLAs? Delivering the services your business needs? Do your customers still have cause for complaint? Perhaps it is time to consider Proactive Service Assurance… Across many companies and sectors, from manufacturing to financial, the traditional focus has been on managing the…
Almost since the first IT Department was set up, enterprise IT organisations have been organised into functional disciplines; networks, infrastructure, service desk, architecture, business analysis, project management, application development, application support and governance. While this model has traditionally been very effective, in the digital world…
In a world of pervasive Customer Service, at some point in the recent past, most of us will have either suffered or benefited from an issue handling process. Whether it be returning a faulty piece of clothing to a store, chasing up an online retailer…