Author: iCore
iCore is the UK’s largest independent IT Service Management Consultancy. We provide pragmatic IT Service Management and IT Governance consultancy aligned with many of the industry IT best practices including Agile, DevOps, ITIL, COBIT, PRINCE2, Lean Six Sigma, SFIA, CMMI and ISO20000.
Keeping Service Management relevant
There are no two ways about it - Service Management in several organisations needs a necessary face-lift to move with the times and remain relevant. Service Management is seen by many as an inhibitor, or a blocker, and not necessary in today’s Agile, cloud driven,…
Outsourcing & Clock Starts: is your SLA being cheated?
As outsourcing best practices and challenges will be the theme for our upcoming blog posts, this week we focus on a challenge that many of you will have faced or could currently be experiencing – clock starts. You may be finding that SLA reporting from…
Outsourcing – Managing the Transition of Service
Outsourcing, as we have talked about in some of our previous blog posts is experiencing significant growth on a global scale and this trend is showing no signs of slowing down. Numerous companies have recently entered or are about to enter into an outsourced agreement…
Case Study, Avon Rubber plc – Service Management Improvement Programme
Background Avon Rubber p.l.c. (Avon) specialises in the engineering and manufacturing of protection equipment for military and first responder personnel. In early 2020, as part of Avon’s growth strategy, Avon acquired 3M’s ballistic-protection business, enabling the company to rapidly expand its product portfolio in Military…
Calling all IT leaders out there
It has never been more important for `IT departments` to have a close working relationship with the wider business, so that everything they do is supportive of achieving key goals and outcomes. So, let us ask you this - do you know what the business…