Service Asset and Configuration Management (SACM) is one of the most important, but least understood of the key technology processes. It really should be one of the first processes that is developed and utilised but because of its complexity it is often ignored. SACM is…
A lot of people still think that ITSM means only ITIL, and in today’s cloud driven world this shouldn’t be the case. DevOps is driving companies to become more agile in a competitive market, but at the same time not removing the activities needed to…
It isn’t a secret that some CIOs and business leaders are worried that they don’t have the skills in their technology organisation to support the business as it moves to a digital future. Speed to market, agility, automation, artificial intelligence, customer focus, technology driven innovation……these…
Modern businesses all strive for the same thing – to be seamless, leading edge organisations that benefit from new technologies and ways of working. To achieve this means to successfully break down barriers preventing people from communicating and information from flowing freely, hierarchies being replaced…
Outsourcer: `what you’re asking for isn’t in the contract` Customer: ‘are you sure, I think it is? ` Outsourcer: `I’m sure`………………. In the world of managing IT outsourced agreements, this is usually where the conversation ends. The customer queries something and the outsourcer comes back…
We work with several IT leaders, helping them to address challenges in delivering a successful technology strategy and ensuring services are valued. Some of the challenges we’ve helped to address for our clients recently, include: Agile transformation gone awry; poor customer perception of IT and…