IT Service Management good practice means different things to different organisations and is a focus area for CIOs currently as they seek to align IT Service Delivery with constantly changing business needs. With the modern CIO taking on growing responsibility for business direction and strategic…
The current situation Many of you who read this will be facing a similar challenge. That challenge is how to modernise your approach to Service Management best practice, in the light of the realisation that your current processes are no longer complimentary to an evolving…
Permanent – IT Service Management Consultant Due to significant growth and ever-increasing client demands, we are looking for people to join us, to help our clients with their Digital transformation needs. Your challenges as an iCore Consultant As an iCore consultant you will engage with…
The challenge many are facing Service Integration & Management (SIAM) is being widely talked about by IT Leaders. Why? Because many are tired of watching their strategy and day-to-day delivery of IT services suffer because of supplier contracts and agreements that can't support agile, digital…
The evolution of Service Management In past blog articles we have discussed the relationship between `traditional ITSM`, Agile and DevOps in relation to how these approaches can help us to fully understanding business and customer needs. As organisations are reaching an ever-increasing level of digital…