There are no two ways about it - Service Management in several organisations needs a necessary face-lift to move with the times and remain relevant. Service Management is seen by many as an inhibitor, or a blocker, and not necessary in today’s Agile, cloud driven,…
As outsourcing best practices and challenges will be the theme for our upcoming blog posts, this week we focus on a challenge that many of you will have faced or could currently be experiencing – clock starts. You may be finding that SLA reporting from…
Outsourcing, as we have talked about in some of our previous blog posts is experiencing significant growth on a global scale and this trend is showing no signs of slowing down. Numerous companies have recently entered or are about to enter into an outsourced agreement…
Background Avon Rubber p.l.c. (Avon) specialises in the engineering and manufacturing of protection equipment for military and first responder personnel. In early 2020, as part of Avon’s growth strategy, Avon acquired 3M’s ballistic-protection business, enabling the company to rapidly expand its product portfolio in Military…
It has never been more important for `IT departments` to have a close working relationship with the wider business, so that everything they do is supportive of achieving key goals and outcomes. So, let us ask you this - do you know what the business…
The aim of IT Service Management (ITSM) good practice should be simple. Providing services and products that meet customer needs and enable strategic business goals to be achieved. So why have so many companies got ITSM wrong? This paper explores the expectations of businesses and…
The projected growth for companies outsourcing all or component parts of their IT Service Delivery on a global scale over the next five years is unprecedented. Many have entered into outsourced agreements for the first time recently, while others are just about to take this…