I recently had issues with my television and broadband provider, both services failed at exactly the same time. A quick check on their website showed that there were no known service outages in my area, so I decided to phone them and report the issue.…
A recent review by the CBI (published 19th June) reports that we may be in for a Bear-like couple of years as we negotiate and re-align to Brexit and the post European Union reality. Further, the CBI reports UK Business Investment is going to be…
This paper provides a synopsis of the impact of Agile, DevOps, the Cloud, new ways of working and new technology on established Service Management processes. It shows what to look out for as your organisation reacts and changes. It also explains how best to accommodate…
Is it just another buzz word? IT Service Management is a set of processes, procedures and controls focused on the activities required to manage and provide IT services to a customer base. This focus often comes with a price, adversely impacting the ability to deliver…
For organisations to flourish in today’s customer-centric marketplace, where advances in technology are disrupting traditional business practices, a consideration of Agile techniques is essential. This business guide looks at what Agile is, how it works, why you need it and how to go about implementing…
Public sector entities will now be able to use G-Cloud to access popular IT services from iCore — the UK’s largest independent service delivery consultancy.
A large UK Government Department is embarking on a programme to accelerate their delivery of new IT solutions utilising agile software engineering methods. During this time iCore were asked to look at some of their existing application support teams and see how we could help…