Agile IT Service Management

Agile IT Service Management

Is it just another buzz word? IT Service Management is a set of processes, procedures and controls focused on the activities required to manage and provide IT services to a customer base.  This focus often comes with a price, adversely impacting the ability to deliver…

Transformation at Speed

Transformation at Speed

An international food distribution company had embarked on a new business strategy to change their business radically which in turn meant a new IT strategy was going to be required.  The current IT services were provided in the main by a single managed service provider…