Creating an IT Service Strategy that works

Creating an IT Service Strategy that works

IT Service Management good practice means different things to different organisations and is a focus area for CIOs currently as they seek to align IT Service Delivery with constantly changing business needs. With the modern CIO taking on growing responsibility for business direction and strategic…

Digital SIAM – the key inputs

Digital SIAM – the key inputs

The challenge many are facing Service Integration & Management (SIAM) is being widely talked about by IT Leaders. Why? Because many are tired of watching their strategy and day-to-day delivery of IT services suffer because of supplier contracts and agreements that can't support agile, digital…

Exploring Digital Service Management (DSM)

Exploring Digital Service Management (DSM)

The evolution of Service Management In past blog articles we have discussed the relationship between `traditional ITSM`, Agile and DevOps in relation to how these approaches can help us to fully understanding business and customer needs. As organisations are reaching an ever-increasing level of digital…