It has never been more important for `IT departments` to have a close working relationship with the wider business, so that everything they do is supportive of achieving key goals and outcomes. So, let us ask you this - do you know what the business…
The aim of IT Service Management (ITSM) good practice should be simple. Providing services and products that meet customer needs and enable strategic business goals to be achieved. So why have so many companies got ITSM wrong? This paper explores the expectations of businesses and…
The projected growth for companies outsourcing all or component parts of their IT Service Delivery on a global scale over the next five years is unprecedented. Many have entered into outsourced agreements for the first time recently, while others are just about to take this…
