Background Ingeus is a leading UK human-services provider, working with government, business, and local partners to enable better lives through employment, health, justice, youth services. They improve opportunities and help create strong societies in which people have the independence, knowledge, and know-how to thrive. Ingeus’…
Background One of the world's largest Human Resources providers, whose focus includes provision of temporary staffing, permanent placement, career transition and talent development, developed a wide range of in-house Digital products using a Continuous Integration/Continuous Delivery (CI/CD) approach, supported by DevOps and traditional Service Management…
The Challenge CIOs and IT Service Management Leaders face the on-going challenge of how best to measure service performance and customer satisfaction. Service Level Agreements (SLAs) are in place to manage and measure performance but often don’t capture what the customer really thinks. Recently, XLAs…
IT Service Management good practice means different things to different organisations and is a focus area for CIOs currently as they seek to align IT Service Delivery with constantly changing business needs. With the modern CIO taking on growing responsibility for business direction and strategic…
The current situation Many of you who read this will be facing a similar challenge. That challenge is how to modernise your approach to Service Management best practice, in the light of the realisation that your current processes are no longer complimentary to an evolving…
Permanent – IT Service Management Consultant Due to significant growth and ever-increasing client demands, we are looking for people to join us, to help our clients with their Digital transformation needs. Your challenges as an iCore Consultant As an iCore consultant you will engage with…