With a typical company having a staff attrition rate in the region of 15% of its overall headcount, how leavers and joiners are managed can have a significant impact on a company, and especially one that has migrated its technology services to the Cloud. One…
Service Transition is often viewed by IT as simply a mechanism that bridges the gap between two capabilities – Service Design (‘Change the Business’) and Service Operation (‘Run the Business’) – that ensures new or changed services are deployed into Production environments in a controlled…
This white paper looks at recent developments in both the IT Service Management and evolving Business Service Management world.
This blog looks at Knowledge Management in relation to Service Transition and explores what can go wrong when it is not applied.
So, you’ve put your heart and soul into the latest project that you have been working on. You are exceptionally proud of what the team has achieved, especially given the tight timescales, budget constraints and business pressures. The project has now been released into the…
This white paper provides a synopsis of the impact of the Cloud, and associated new agile ways of working, on established service management processes.
“Be Afraid. Be Very Afraid.” The Fly (1986) The Data Protection Act (DPA) is metamorphosing into the General Data Protection Regulation (GDPR), and this could be a real horror story. The GDPR, which was adopted by the EU in April 2016, and comes into effect…