Agile Service Transition & Proactive Assurance Breakfast Briefing (Leeds)

Agile Service Transition
and Proactive Service Assurance

Are you struggling to adapt your service management capability to enable operational changes needed to support Agile and DevOps? 

This essential masterclass explores the end to end Service Transition lifecycle, from Design to Assurance, helping clients to effectively deliver and maintain projects and services for an enhanced customer experience.

Do you want to understand how to operationalise your transition processes to adapt to multi-modal ways of working?

If you have entered that critical time of year when your organisation is developing your Project Portfolio for 2018 and are looking at both Waterfall and Agile projects then this masterclass is for you.  With timeframes for application service release now required in hours, days, or weeks rather than months, this masterclass addresses the effects that this challenge has on your IT Service Management and how to approach adapting them?

Get advice on the skills and knowledge you need to address this?

You’ll gain valuable insights from Steve Ingall, an industry leading IT Service Management expert with over 30 years’ experience.  Steve is the Head of Business Services at iCore, the UK’s largest independent IT Service Management Consultancy.

Steve will help you gain the insight you need to:
  • Manage the lifecycle approach to Service Transition (including service assurance) in a changing landscape
  • Become proactive in Service Assurance
  • Understand and report on the benefits of proactive Service Assurance
  • Keep Services aligned with the business needs and operational requirements
  • Use assessments to evaluate and improve service delivery
  • Deliver value to the customer through effective lifecycle service transition
  • Drive service improvement management
  • Coach the new breed of service owners


Network with Peers

As well as being able to present your questions to Steve during and after the session, you’ll also be able to network with a wide range of peers from a variety of sectors, sharing good (and bad) practices and experiences.

Speakers Profile

Steve Ingall – Head of Business Services, iCore Ltd.

Steve has been working in IT Service Delivery for over 35 years and has been directly involved in IT Service Management and IT Governance for over 25 years, most recently as the Service Improvement Lead for a Central Government Department.

He is also an author and speaker on Service Management and IT Governance practices and has delivered many presentations on this subject around the world.  Steve was one of the first people in the world to attain the ITIL v3 Diploma in 2008 and has continued to assist in the development of good practice guidance and frameworks.

Can you really risk missing this event?

To secure a place for yourself and your colleagues please email:
or call 0207 868 1977

Wed 8 November 2017
09:00-11:00 GMT


iCore Ltd
Double Tree Hilton Hotel
Granary Wharf
2 Wharf Approach
Leeds LS1 4BR

Steve Ingall
Head of Business Services
iCore Ltd.