ITIL, Agile and DevOps, but what about the customer? There seem to be lots of arguments at the moment between advocates of ITIL, Agile and DevOps methodologies, as to the relevant merits of each in today’s modern Cloud enabled world. Is ITIL archaic and bureaucratic? Is Agile just another… Continue reading “ITIL, Agile and DevOps, but what about the customer?”…