In my experience, Project Managers tend to focus on getting the project complete and the service implemented within the constraints of the project budget, timescale and quality criteria. How Operations will manage and maintain the service isn’t normally their prime concern.
Day: 29 November 2016
How a Consultant can benefit your Organisation
In an ideal world, businesses would prefer not to have to hire expensive Consultancies to augment their internal teams. However, on occasion, bringing in outside help is definitely the right thing to do. Creating and implementing new services and…
Service Transition – Evolving into a Business Value Imperative
Service Transition has been a recognised phrase since it was coined by ITIL v3 way back in 2007 (and then further tweaked in 2011). Steve Ingall is iCore’s Head of Business Services and he recalls being involved in the…