Service Management - The Hidden Costs of Lagging Behind
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Building on the webinar we delivered recently on the same topic; this discussion paper introduces Value Streams and their importance in modern Service Management strategies.
A leading financial institution with over 20 years in the industry, renowned for its diverse portfolio of financial services, the company prided itself on its reputation and market reach. However, as the world advanced towards a digital era the company entrenched in its traditional ITSM (IT Service Management) processes, failed to evolve in tandem.
In the digital age, businesses are continually evolving, reshaping strategies, and adopting new technologies to stay competitive. As organisations dive deep into this digital transformation, the role of IT Service Management (ITSM) becomes paramount.