iCore Ltd

Keeping businesses moving …

iCore Ltd

Our next webinar announcement - 3rd March 2024 - ITSM in 2024

Webinar: IT Service Management in 2024
Emerging Trends & Approaches

Our next webinar takes place on Thursday Mar 7 between 11:00 AM - 12:00 AM (GMT). Attending our webinar will provide you with insights from our perspectives on the current state of IT Service Management (ITSM), and emerging trends that will be shaping our industry in 2024.

Join us online to gain a competitive advantage and position yourself at the forefront of ITSM thought leadership.

Our latest whitepaper

Operating Model

Operating Model Transformation – Readiness Assessment

Transforming an organisation’s IT operating model can be a complex and difficult process. Key to the success of an IT operating model transformation is to assess the scale of these challenges at the outset, and then to plan how they can be overcome to ensure the success of the transformation. This paper provides an insight into the transformation drivers and readiness factors, along with a suggested approach for conducting an assessment of how ready an organisation is for transformation of their operating model.

Our latest case study

traditional vs digitial services

Leading financial institution – The Costs of Not Updating Their Service Management

A leading financial institution with over 20 years in the industry, renowned for its diverse portfolio of financial services, the company prided itself on its reputation and market reach. However, as the world advanced towards a digital era the company entrenched in its traditional ITSM (IT Service Management) processes, failed to evolve in tandem.

Our latest insight

Flexible IT Operating Models

Historically IT operating models have seen incremental change through infrequent periodic change programmes to a Target Operating Model (TOM). The speed and scale of change and business demands facing IT leadership means the IT organisation now needs to continually innovate and respond through its IT Operating Model to answer the business demands being made of it.