Who we are

iCore Limited was formed in 1997 to provide pragmatic and practical IT Service Management solutions to major corporate organisations in the UK and Europe. It is now the largest independent specialist IT Service Management consultancy in the UK with an impressive list of blue chip clients achieved by delivering and imbedding pragmatic Service Delivery Models, Service Improvement programmes and IT Governance models.

Our senior management team comprises some of the leading figures in the UK IT Service Management industry and all iCore’s management team are involved in and carry out key assignments with our clients. In this way they and the whole organisation remain close to the real-world problems and issues faced by our clients and their guidance is timely and current. They are also frequent speakers on ITSM Best Practice and IT Governance at conferences in the UK, and worldwide.

At iCore we ensure that our consultants have strong leadership, a disciplined approach, outcome driven project management that focusses on time, cost and quality across the Service Life Cycle, and a pragmatic understanding of Service Improvement.

Our focus on real-world IT Service Management means that iCore is more effective and responsive when compared to IT generalist or business consulting firms. This focus has been applied to a large number of clients in the financial services, utilities, construction, manufacturing, energy and government sectors. Our clients have enjoyed appropriate Service Improvement, rapid and agile change management and genuine cost benefit – thereby gaining commercial advantage over their competitors.

iCore consultants undertake Maturity and Capability Assessments, design IT service models and IT governance models, implement service improvement programmes, embed and improve your end to end service delivery model and ensure that the service management organisation is appropriately sized and skilled.  This is achieved by a programme of Service Improvements projects run by our mature and experienced consultants, and/or by providing interim managers and operational staff to work within your team. If appropriate, iCore can deliver these services as an IT Managed Service.

At iCore we believe it is not just about process but more about the effective integration of process with people, technology and partners. Our IT service management consultants will draw upon their considerable knowledge of all the best Framework Services and ISO standards, adopting a blended Service Improvement model that draws on information, techniques and templates from ITILV3, COBIT, CMMI, Lean Six Sigma, SFIA, PRINCE2, ISO20000, ISO27001 or SAS70 as appropriate.

iCore has also developed a number of specific delivery accelerators to help make low risk, Agile, and fast IT Service Management improvements.

iCore consultants will adopt a flexible approach in the design and delivery of projects and services, ensuring that the client Service Model is relevant and targeted on the real needs of the client. The use of iCore’s FAST ITSM suite of accelerators, methods, tools, and templates means that Client’s do not have to waste time and money paying for someone to reinvent the wheel and delay the delivery of change.