What we do
iCore provides pragmatic IT Service Management and IT Governance consultancy aligned with many of the industry IT best practices including ITIL V3, COBIT, PRINCE2, Lean Six Sigma, SFIA, CMMI and ISO20000. Our consultants can undertake a full range of service improvement projects, covering Capability Assessments, Service Modelling, Interim
Management Roles, Management of Change Programmes, Agile Service Management
Models, Recruitment, and IT Governance Frameworks.
Who we are
iCore is the largest specialist IT Service Management consultancy in the UK. It has a long and impressive track record in delivering and embedding pragmatic IT Best Practice and IT Governance processes through change management and service improvement projects.
Our Values
This has been achieved by combining strong leadership, discipline, outcome and value driven service improvement across the whole service life cycle, and service improvement projects that focus on agile service delivery and cost effective service management models. iCore utilises the real world experience of our mature service management consultancy team to ensure our engagements deliver service delivery solutions that work and stick.
Our Focus
Our focus is on practical IT Service Management and IT Governance, which means iCore is more effective and responsive when compared to IT generalist or business consulting firms. This focus has been applied to a large number of major clients in the financial services, utilities, construction, energy and government sectors. These clients have enjoyed both service improvement and cost benefit – thereby gaining competitive advantage over their competitors.
Our Approach
iCore can undertake capability assessments, design service models and governance models, implement service improvement programmes, embed and improve your service delivery model and service management organisation. This is achieved as a programme of improvements run by our expert consultants; or providing interim management consultants and operational staff to work within your team; or deliver it as an IT managed service / framework service model.
At iCore we believe it is not just about process but more about the effective integration of process with people, technology and partners. Our service management consultants will draw upon their considerable knowledge of the best practice frameworks and ISO standards and adopt a blended service delivery model using information, techniques and templates from ITIL V3, COBIT, CMMI, Lean Six Sigma, SFIA, PRINCE2, ISO20000, ISO27001 or SAS70 as appropriate. iCore has also developed a number of delivery accelerators to help make low risk, agile and fast IT Service Management improvements.
At the same time our consultants adopt a flexible approach in the design and delivery of projects and services, ensuring that the Client Service Model is relevant and targeted on the real needs of the Client. The use of iCore’s accelerators, methods, tools, templates, and utilities means that our Clients do not have to waste time and money paying for someone to re-invent the wheel and delay the delivery of change.