GDF Suez E&P Case Study

GDF Suez E&P is a fast growing Gas exploration and production company that is establishing operations in UK waters in the North Sea. The GDF Suez IS team provide the business with a combination of standard IT services and bespoke … Read more »

Service Transformation – A work in progress

In order to support record revenues, a growing business and a ten-year multi billion pound order-book, the world’s most renowned manufacturer of power systems and aircraft engines has embarked on a major technology modernisation programme to bring their entire IT … Read more »

Service Design for a Global SAP Rollout

Why Service Design Matters? One of the world’s largest brewing companies has embarked on a major technology restructure to rationalise, consolidate and modernise after years of acquisitions and mergers. Their overall project goal is to consolidate all of their local … Read more »

Euroclear Group

Why Service Delivery Management iCore was approached by Euroclear SA to enhance various service models including Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Whilst Euroclear had already identified the need to put these in place, the Brussels team … Read more »

Tier 1 Global Bank

Why Service Transition Management The client’s Infrastructure and Service Delivery Director realised there was a lack of end to end service provision in the project development lifecycle within the CIO Information Office. The proposal for the Service Transition function within … Read more »

Arval PHH

Why Programme Management A strategic programme had been running at Arval for 9 months, but had achieved very little and had lost management support. iCore was approached to recover the situation before handing back to the Arval organisation to continue … Read more »

Osys – Maturity Assessment and ITIL Implementation

Osys (formerly DS&S) are a fully owned subsidiary of Rolls Royce, employing approximately 700 people in the UK, US and France. Osys provides data analysis and support for the Aero, Marine and Nuclear Energy markets. The customer base includes direct … Read more »

Service Transition in Banking on a Global Scale

iCore implements Global Bank’s Service Transition Programme. This major high street bank is a UK-based financial services group, with a large international presence in Europe, the USA, Africa and Asia. It is engaged primarily in banking, investment banking and investment … Read more »