iCore’s Client is a new company providing merchant services, operating in over 30 global markets, set up following divestment from its former Parent Company. The new company needed to establish an independent IT Services capability to become self-sufficient in the … Read more »

One of the world’s largest independent oil and gas companies embarked on a programme to enhance control within its downstream application development and support services.  With over 3000 applications within the Business Applications Management Portfolio, which includes a global SAP … Read more »

In order to support record revenues, a growing business and a ten-year multi billion pound order-book, the world’s most renowned manufacturer of power systems and aircraft engines has embarked on a major technology modernisation programme to bring their entire IT … Read more »

Why Service Design Matters? One of the world’s largest brewing companies has embarked on a major technology restructure to rationalise, consolidate and modernise after years of acquisitions and mergers. Their overall project goal is to consolidate all of their local … Read more »

Why Service Delivery Management iCore was approached by Euroclear SA to enhance various service models including Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Whilst Euroclear had already identified the need to put these in place, the Brussels team … Read more »

Why Service Transition Management The client’s Infrastructure and Service Delivery Director realised there was a lack of end to end service provision in the project development lifecycle within the CIO Information Office. The proposal for the Service Transition function within … Read more »

Why Programme Management A strategic programme had been running at Arval for 9 months, but had achieved very little and had lost management support. iCore was approached to recover the situation before handing back to the Arval organisation to continue … Read more »

Osys (formerly DS&S) are a fully owned subsidiary of Rolls Royce, employing approximately 700 people in the UK, US and France. Osys provides data analysis and support for the Aero, Marine and Nuclear Energy markets. The customer base includes direct … Read more »

iCore implements Global Bank’s Service Transition Programme. This major high street bank is a UK-based financial services group, with a large international presence in Europe, the USA, Africa and Asia. It is engaged primarily in banking, investment banking and investment … Read more »