Why Service Delivery Management iCore was approached by Euroclear SA to enhance various service models including Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Whilst Euroclear had already identified the need to put these in place, the Brussels team … Read more »

Why Service Transition Management The client’s Infrastructure and Service Delivery Director realised there was a lack of end to end service provision in the project development lifecycle within the CIO Information Office. The proposal for the Service Transition function within … Read more »

Why Programme Management A strategic programme had been running at Arval for 9 months, but had achieved very little and had lost management support. iCore was approached to recover the situation before handing back to the Arval organisation to continue … Read more »

Osys (formerly DS&S) are a fully owned subsidiary of Rolls Royce, employing approximately 700 people in the UK, US and France. Osys provides data analysis and support for the Aero, Marine and Nuclear Energy markets. The customer base includes direct … Read more »

iCore implements Global Bank’s Service Transition Programme. This major high street bank is a UK-based financial services group, with a large international presence in Europe, the USA, Africa and Asia. It is engaged primarily in banking, investment banking and investment … Read more »

International Capital Market Association Ltd (ICMA Ltd.) is a leading provider of operational risk management, trade matching, regulatory reporting and data services to the global capital market. ICMA Ltd has an established track record in providing innovative, secure and reliable … Read more »

Skipton is the 6th largest UK building society with 84 branches across the country from Aberdeen to Plymouth and has earned a solid reputation as one of the nation’s leading financial services providers with assets of over £16 billion. A … Read more »

EWS Railways is Britain’s leading rail freight operator and has been an iCore client for several years. iCore has undertaken a number of projects for EWS, iCore has undertaken a number of projects for EWS, a selection of which are … Read more »