eSCM (e-Sourcing)

Gartner estimates that the overall value of the outsourcing market will exceed $1.2 trillion by 2012 and worryingly a massive 25% of all renegotiated cases are not successful!

The effects of poor client-supplier relationships can have an adverse effect on not only the service provider’s bottom line due to a lack of renewed business, but also on the client in terms of the service received.
 
Clients have become increasing reliant on the ability of outsourced suppliers to deliver cost efficient and stream-lined services but poor relationships can ultimately hamper the client’s ability to deliver services to its key stakeholders. Although new providers can easily be sourced, how can you ensure you won’t be back to square one at your next review?
 
As a supplier how do you ensure your clients are satisfied, develop “reasonable” SLAs, and differentiate yourself within such a competitive market?

iCore and eSCM is the answer!

iCore has a strong capability in delivering first class client-supplier management. We have the expertise and frameworks to help enable both service providers and clients alike to build strong, transparent and mutually beneficial relationships thus helping to ensure a win-win situation for all parties.

Utilising the eSourcing Capability Model (eSCM) for Clients (eSCM-CL) and Service Provider (eSCM-SP), we cover activities on an ongoing, initiation, delivery, and completion basis, not just focussing around delivery.

 iCore can provide:

• eSCM Capability Gap analysis for Clients. This includes conducting readiness analysis where a Client intends to Outsource a Business Process and would like to package up the Process into a clearly defined model.
• Clients with Capability Assessments of current or proposed suppliers to ensure that they are up to the job.
• Service Providers with the necessary tools and guidance to help ensure they get up to speed on eSCM and to produce Maturity Assessments to benchmark themselves against the eSCM framework.

The benefits of eSCM-CL for Clients  and eSCM-SP for Service Providers include:

• Giving the client organisation guidance that will help them to improve their sourcing capability.
• Providing client organisation with an objective means of evaluating their sourcing capability.
• Giving service providers guidance that will help them improve their capability across the sourcing life-cycle.
• Providing clients with an objective means of evaluating the capability of service providers.
• Offering service providers a standard to use when differentiating themselves from competitors.