Service Management Tools

Even though the ITSM tool market has matured considerably over the past 15-20 years there is still a common misconception that purchasing a well-known ITSM tool will cure many service problems.

iCore believes that a cohesive solution involving people, process and tools is the only proven method of achieving long lasting service improvement. iCore can manage the entire Service Management Tooling element from requirements formulation and analysis, through supplier selection, implementation planning, process integration and supplier management (or any of these steps in isolation if appropriate).

iCore can drive the tool selection process to ensure requirements are fully met, and to help avoid these all-too common problems:

• Failure to manage requirements and hence results
• Service Management tools becoming “shelfware”
• Over engineered (bespoke) solutions
• Software overspend