ISO20000 Consulting

The ISO 20000 standard (formerly BS 15000) defines a minimum set of requirements against which an organisation can be assessed for effective IT Service Management processes. It is the world’s first standard specifically aimed at Service Management. It is aligned with the IT Infrastructure Library (ITIL®) best practice process guidelines and provides a level of quality for these processes and activities which can be audited. 

ISO 20000 is not an end in itself, but a means to achieving quality and improved customer service. The decision to certify must be a business decision and not an IT decision, or a 'tick-in the-box' activity. 

ISO 20000 certification will require management commitment and the availability of the right people on a continuing and consistent basis. Seeing your way through the documentation and the process may be somewhat daunting without external guidance from experienced consultants such as those at iCore. 

iCore’s BS15000/ISO20000 Gap Tracker has been developed to identify how close an organisation is to achieving certification. The Gap Tracker is a simple and effective tool which accelerates the process of achieving ISO20000 certification and compliance. It can be used in conjunction with iCore’s ITIL maturity assessment tool for an initial gap analysis as well as ongoing, regular monitoring and reporting against progress towards ISO20000 and other service improvement targets.