Training

At the very heart of the iCore ‘way’ is people, and we very strongly believe that no Service Management implementation experience can be successful without the involvement of those that it directly, and sometimes indirectly, affects. In all aspects of IT Service Management – from design, implementation, run and improvement - people matter.

That is why iCore offers to our customer comprehensive and tailored training programmes, which include:

• Informal management introductory workshops.
• Formalised, accredited ITIL training courses.
• Process/Service Analysis and Continuous Improvement.
• Service Management Simulations.
• ‘On-the-job’ mentoring.
• Trusted advisors (executive Service Management support).