Case Studies

Osys - Maturity Assessment and ITIL Implementation

Osys (formerly DS&S) appointed iCore to carry out a Maturity Assessment and subsequently to introduce ITIL processes for Incident, Problem and Change Management for a Phase 1 implementation over a 3 month period. Starting from a relative immature service state this included a review of the relationship with SAIC, the outsourced service desk provider and the internal support teams.
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Service Transition in Banking on a Global Scale

iCore implements Global Bank’s Service Transition Programme. This major high street bank is a UK-based financial services group, with a large international presence in Europe, the USA, Africa and Asia. It is engaged primarily in banking, investment banking and investment management. It is one of the largest global financial services companies and has been operating for more than 300 years with 27 million customers and 122,600 employees worldwide.

ICMA Ltd - Project Management

International Capital Market Association Ltd (ICMA Ltd.) is a leading provider of operational risk management, trade matching, regulatory reporting and data services to the global capital market. ICMA Ltd has an established track record in providing innovative, secure and reliable systems for the financial services sector. ICMA Ltd. was launched by the Association of International Bond Dealers, which is today known as the International Capital Market Association, the self-regulatory organisation and trade association which represents constituents and practitioners in the international capital market worldwide, to manage and develop market products and services for its members as well as for the wider capital market.

Skipton Building Society - ITIL Best Practice

Skipton is the 6th largest UK building society with 84 branches across the country from Aberdeen to Plymouth and has earned a solid reputation as one of the nation's leading financial services providers with assets of over £16 billion.
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BT Syntegra – IT Management Consultancy

Although BT Syntegra (as it was then called) has a strong delivery ethos and processes to support it, iCore was engaged to supply external expertise in some of the more recent developments of management best practice and process improvement. This was then applied to programmes across the organisation.
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