News and PR Archive

On 1 May, itSMF UK hosted its Service Level Management Seminar in Newcastle-upon-Tyne. Promising to take delegates to "Service Level Heaven", the seminar was a full-house with attendees gaining insight into all things SLM from the first principles of implementation, through service reporting to the complexities of Service Catalogues.

Read more >

On 2 April, itSMF UK hosted the "Holy Grail of Service Management" at their Configuration Management Seminar in Southampton. The seminar was a sell out with delegates and exhibitors alike expressing a new found appreciation of Configuration Management as one of the underpinning disciplines of IT best practice.

Read more >

On 15^th May, Touchpaper hosted the first in a series of "Pragmatic ITIL" panel debates in Scotland. The debate involved a panel of industry experts including iCore's own senior consultant Jack Robertson-Worsfold examining and debating practical approaches to integrating ITIL into organisations and the effect of the forthcoming refresh on existing implementations.

Read more >

With the computer press recently reporting that top companies waste more than £61m a year in electricity costs, more emphasis is now being placed on organisations to reduce their carbon footprint in an attempt to help reduce the impact on Global Warming.

Read more >

Looking confidently to the future iCore is expanding its telesales function to complement its already successful sales operation.  Tony Jupp managing director said " We are definitely seeing significant recovery in the service management marketplace as companies realise that now is the time to invest in the future.  Areas such as Service Efficiency, Risk Management and Hybrid Solutions tailored to client need are key messages for us to impart and the telesales function will help us achieve this."