IT Service Strategy and IT Service Management System

What we doiCore will define your Service Strategy and overall IT Service Management system including the ITIL Service Catalogue with underpinning Financial Management and Pricing Model for IT Services, and Demand Management to demonstrate the true value provided to the overall Business Strategy.

Based upon the Service Strategy, iCore will also be able to define your organisation structure and the future capabilities and competencies required to deliver your strategy.

iCore will develop a financial model for the identification of costs, and creation of apportionment and charging mechanisms to be utilised by you for “open costing” or for “service charging”. The identification of the total cost of provision enables strategic service decisions to be made; for sensible investment decisions to be made; and for your IT Service Organisation to justify service levels and service improvement plans.

iCore also provide access to Strategic Consultants who will be available to give advice on all Service Management related matters, or will provide access to specific Service Management skills on a call-off basis through a Trusted Advisor Agreement.

Why iCore?

The reason our clients engage with iCore is because of our understanding of the need for the IT Service Organisation to work in partnership with the Business, and to reflect this in the Service Strategy. Additionally, iCore has practical experience of developing service catalogues, financial models and establishing demand management, and
providing an integrated model for the management of the whole service portfolio.

Benefits

The benefits that you can realise from this Service are:

  • Development of a Service Strategy to ensure that your costs are
    correctly identified and attributed, enabling charging (real or shadow).
  • Identification of Patterns of Business Activity to ensure that your
    business services are clearly defined and that the demand for these
    services is understood.
  • Identification of the Total Cost of Provision to enable better prioritisation and decision making
  • Understanding of the Service Consumption Model to enable fairer apportionment of costs and reliable charging
  • Development and implementation of an effective charging mechanism
  • Access to cost effective subject matter expertise and a broader
    resource pool provisioned through a flexible and discounted service
    agreement with iCore