IT Service Outsourcing Solutions

iCore will take responsibility for the delivery of a service to meet your defined Service Levels. Pricing of the service is based upon the achievement of set targets and deliverables and is not based upon headcount or T&M. This may be described as a “Centre of Excellence”.

The service does not include the technology capability to provide the managed services, merely the people and process capabilities.

This service is likely to be (but is not exclusively) for the following:

• Service Desk
• Major Incident Management and Problem Management
• Service Continuity and DR Operations
• Change and Transition Management

This service will also include provision of independent advice and guidance on your sourcing strategy, and could include actually managing a sourcing programme for you.

Why iCore?

The reason our clients engage with iCore to provide managed services is because of our proven ability to provide a tailored solution, using skilled resources based either on client sites or on iCore’s sites according to the specific requirements.

Benefits

The benefits that you can realise from this Service are:

• Reduced overall “Total Cost of Ownership” (TCO)
• Improved process efficiency
• Reduced management overheads
• Scalability
• Access to a broader resource pool
• Access to independent advice and guidance on sourcing issues