iCore has been commissioned by a leading Saudi Arabian Bank to provide strategic service management guidance and to deliver an independent service management Assessment and Improvement Roadmap.  The report will detail the current state of process maturity, associated targeted recommendations, opportunities for Quick-Wins and an Improvement Roadmap aligned to the business and commercial objectives of the Bank.

The report will guide the Bank’s 2012 service management transformation aimed at “lifting the game” and improving the service that the Bank delivers to its clients.