FAST ITSM

IT Service Management has a reputation throughout the IT industry of being an intensive undertaking requiring specialist knowledge, new software, copious amounts of human effort and significant financial outlay. Many organisations are guilty of investing in service management best practice programmes which involve extensive training in guidelines like ITIL and CMMI to build their own capability only to find that these resources are not sure ‘where to start’. All the newfound knowledge is stalled due to lack of experience, leadership and direction.

iCore has developed the FAST ITSM Model exactly for these situations by providing a straightforward package of best practice guidelines and associated materials that can be used by an organisation of any size. FAST ITSM is technology agnostic and geared towards the provision of a practical and robust service management model that can be used with any sourcing model as well.

In essence FAST ITSM is:

A proven model and methodology for the implementation of practical and robust IT Service Management in organisations that want to get a rapid benefit and an optimum return on investment.

A comprehensive resource library and strong planning and implementation methodology which can be applied by organisations with an increased chance of delivering sustainable service management solutions.

Quote:

“From a standing start the iCore Service Management Team have provided a clear strategy, robust service model, business facing service catalogue, policies and processes, and a business SLA within 90 days” – Jim Hennigan, Xceed