Cloud Computing
iCore has undertaken detailed analysis of how IT Service Management should be handled within the Cloud Service Model. Understand what the responsibilities should be for the Customer and the Provider.
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FAST ITSM
IT Service Management has a reputation throughout the IT industry of being an intensive undertaking requiring specialist knowledge, new software, copious amounts of human effort and significant financial outlay. Many organisations are guilty of investing in service management best practice programmes which involve extensive training in guidelines like ITIL and CMMI to build their own capability only to find that these resources are not sure ‘where to start’. All the newfound knowledge is stalled due to lack of experience, leadership and direction.
iCore have developed the FAST ITSM Model exactly for these situations.
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Breakfast Briefings
iCore hosted our first Breakfast Briefing of 2013 entitled “Successfully Managing a Multi-Vendor Environment” on February 28 2013. This session took the form of a series of presentations from experienced iCore clients who have successfully implemented a Service Integration and Management Model in their organisations.
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Tool Optimisation
Many IT Organisations have a multitude of Service Management tools which are underutilised and often performing similar activities. This is expensive and inefficient. iCore can help your IT operation optimise their tools strategy.
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