iCore provides pragmatic IT Service Management and IT Governance consultancy aligned with many of the industry IT best practices including ITIL V3, COBIT, PRINCE2, Lean Six Sigma, SFIA, CMMI and ISO20000. Our consultants can undertake a full range of service improvement projects, covering Capability Assessments, Service Modelling, Interim Management Roles, Management of Change Programmes, Agile Service Delivery Models, Recruitment, and IT Governance Frameworks.
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Cloud Computing
iCore has undertaken detailed analysis of how IT Service Management should be handled within the Cloud Service Model. Understand what the responsibilities should be for the Customer and the Provider.
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FAST ITSM
IT Service Management has a reputation throughout the IT industry of being an intensive undertaking requiring specialist knowledge, new software, copious amounts of human effort and significant financial outlay. Many organisations are guilty of investing in service management best practice programmes which involve extensive training in guidelines like ITIL and CMMI to build their own capability only to find that these resources are not sure ‘where to start’. All the newfound knowledge is stalled due to lack of experience, leadership and direction.
iCore have developed the FAST ITSM Model exactly for these situations.
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Breakfast Briefings
iCore hosted our first Breakfast Briefing of 2012 entitled “IT Service Management in Difficult Times”. The session discussed how adopting a pragmatic and practical approach and “operationalising” Service Management can deliver real business benefits.
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Tool Optimisation
Many IT Organisations have a multitude of Service Management tools which are underutilised and often performing similar activities. This is expensive and inefficient. iCore can help your IT operation optimise their tools strategy.
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